Category Archive MG-Motors

ByGlenn

Final Review of the car

So what do I think of the MG ZS?

It was a real shame as I think the car looks good and it’s defiantly comfortable to drive having been sat in the car for 4-5 hours on a few trips. So let’s look at the good points and bad.

Good

Good looking, comfortable to drive, love the big colour screen with Apple CarPlay, The boot is huge and you don’t loose any space when having the spare wheel unlike some cars.

BAD

Constant bonging all the time. ECU updates the car seems to need them to fix issues, mine has run like a dog when cold since new and there do seem to be flat spots as well. Quality is not great in places such as sharp edges on plastic trims. No under-seal not even on joints as this is where all the trouble started but also paint seems thin hence the rust. Customer service is really let down as in my experience MG just don’t seem interested in customer care. The 7 year warranty is it as most stuff I saw on the PDF was either 3 years or less, that’s not 7 years for sure.

So should you buy one? Depends if you can put up with its issues. Being a member on a facebook group you can see that some people just don’t have any issues but others have lots. May be this is down to being built in a different factory, I don’t know. Saying that the MG3 seems better built and looking underneath one it does seem to be undersealed where it’s required to stop rust in the joints.

 

ByGlenn

The Results are In

We’ll good news as the Financial Ombudsman has been in touch.

They believe I should be allowed to reject the car and have sent an email to the Finance Company advising them of their findings. I will admit it has taken them way to long to deal with and you’re told that you will be in a queue for six months before the investigation even begins. Now if you happen to speak to someone on the phone raising the complaint that deals with this kind of thing, they can take it on and you don’t wait in the queue. Now this is a little unfair and everyone should either be in the queue or get investigated straight away. I only knew this as I was not the only one going through this process of rejecting an MG ZS and they were probably sorted with in 2 months!!

 

PM UPDATE 10th FEB 2020

The finance company have been in touch and also accepted the Financial Ombudsman findings on the same day. Thank goodness for that.

The car should be going back sometime in the next 4 weeks.

ByGlenn

Jan 2020 Update

Well it’s still being investigated by the Financial Ombudsman. I am hoping that the investigation will finish in February sometime and I will update here as soon as I have any information.

I have to say I am overwhelmed by the amount of hits the site has had as I never thought it would be so busy. The site clearly continues to be talked about on Facebook judging by all the referrals from there.

Many thanks to all those who have been in touch.

ByGlenn

October Update

No a great deal happening, which does get quite frustrating to be honest.

The financial ombudsman at last check still doesn not have a file from the finance company, which is a bit odd so need to chase that.

Now the winter is starting to set in. Cold, damp and soon the road salt. I am sure the rust will look a whole to worse by the time we get to the early part of 2020 and file gets looked at.

ByGlenn

Mechanical Issues

I also now have a couple of mechanical issues

Over certain road conditions like uneven bits of road, there is now a clonking underneath the steering wheel cowl. This only seems to happen with bumps on the near side of the vehicle.

2nd gear is notchy  and stiffish to get in to when you 1st start driving as well as sometimes hearing a small crunch. All other gears seem fine and with the engine off or at a stand still it slips in to 2nd fine. Once you have done 30 miles or so, this seems to improve especially if you change in to 2nd after around 3000 revs.

Will update on these when it goes in for it’s 1st service.

ByGlenn

External Rust

I now have many little pin rust spots on the bonnet, doors, and rear quarter.

I have tried to photo these and put the in the gallery but they don’t always show well in the photo’s, ¬†sometimes show as black blobs.

I have reported this to the finance company but of this time they have not even bothered to come back to me.

I know some will say you have not been looking after the car etc. Let set the record straight. The car was polished as soon as I got it, it’s washed every one to two weeks and re polished every couple of months. Any bird poo is cleaned off as soon as it’s been seen.

Check the photo’s out in the Gallery

ByGlenn

Financial Ombudsman

So not really got anywhere with the finance company. I really thought they would fight my case a little more.

I now have a final letter from them with regards to the rust issues. Even though they use Dekra and would not doubt what’s in the report, they want to doubt what’s in the report!

My only option is now to put it in the hands of the Financial Ombudsman. The only issue here is it will be a 6 month wait before it gets investigated, but my only real option.

ByGlenn

Getting Frustrated

So just rang finance company as never seem to get any updates.

Apparently there will be a meeting with the MD on Monday.

So I just spent 28 minutes on hold to actually get through and then as usual can never speak to the person handling my case. Would it have been hard to just email me to update me. 1 to keep me up to date and 2 to stop me wasting both mine and their time.

At this rate I will be speaking to the Financial Ombudsman

ByGlenn

Still Waiting

No response from MG so far so my complaint has now been sent to senior managers at Vauxhall Finance who apparently will also speak to senior managers at MG.

I have been told I should have some come back by end of business on Friday 9th August

I won’t be holding my breath as I seem to have to constantly chase Vauxhall finance so guess it will drag on to the following week before I hear anything.

I must says it’s starting to get a little frustrating as I was hoping MG would have looked after it’s customers especially whilst it rebuilds the brand name here in the UK.

ByGlenn

Report Received

So I now have a report to back up my findings.

Unfortunately it says in my report that I can’t share this only line. It does help my case and the finance company said as much as they would not disagree with a report from these guys.

So the report has been forwarded to MG to see what they say.