So what do I think of the MG ZS?
It was a real shame as I think the car looks good and it’s defiantly comfortable to drive having been sat in the car for 4-5 hours on a few trips. So let’s look at the good points and bad.
Good looking, comfortable to drive, love the big colour screen with Apple CarPlay, The boot is huge and you don’t loose any space when having the spare wheel unlike some cars.
Constant bonging all the time. ECU updates the car seems to need them to fix issues, mine has run like a dog when cold since new and there do seem to be flat spots as well. Quality is not great in places such as sharp edges on plastic trims. No under-seal not even on joints as this is where all the trouble started but also paint seems thin hence the rust. Customer service is really let down as in my experience MG just don’t seem interested in customer care. The 7 year warranty is it as most stuff I saw on the PDF was either 3 years or less, that’s not 7 years for sure.
So should you buy one? Depends if you can put up with its issues. Being a member on a facebook group you can see that some people just don’t have any issues but others have lots. May be this is down to being built in a different factory, I don’t know. Saying that the MG3 seems better built and looking underneath one it does seem to be undersealed where it’s required to stop rust in the joints.
We’ll good news as the Financial Ombudsman has been in touch.
They believe I should be allowed to reject the car and have sent an email to the Finance Company advising them of their findings. I will admit it has taken them way to long to deal with and you’re told that you will be in a queue for six months before the investigation even begins. Now if you happen to speak to someone on the phone raising the complaint that deals with this kind of thing, they can take it on and you don’t wait in the queue. Now this is a little unfair and everyone should either be in the queue or get investigated straight away. I only knew this as I was not the only one going through this process of rejecting an MG ZS and they were probably sorted with in 2 months!!
PM UPDATE 10th FEB 2020
The finance company have been in touch and also accepted the Financial Ombudsman findings on the same day. Thank goodness for that.
The car should be going back sometime in the next 4 weeks.