Monthly Archive August 2019

ByGlenn

Financial Ombudsman

So not really got anywhere with the finance company. I really thought they would fight my case a little more.

I now have a final letter from them with regards to the rust issues. Even though they use Dekra and would not doubt what’s in the report, they want to doubt what’s in the report!

My only option is now to put it in the hands of the Financial Ombudsman. The only issue here is it will be a 6 month wait before it gets investigated, but my only real option.

ByGlenn

Getting Frustrated

So just rang finance company as never seem to get any updates.

Apparently there will be a meeting with the MD on Monday.

So I just spent 28 minutes on hold to actually get through and then as usual can never speak to the person handling my case. Would it have been hard to just email me to update me. 1 to keep me up to date and 2 to stop me wasting both mine and their time.

At this rate I will be speaking to the Financial Ombudsman

ByGlenn

Still Waiting

No response from MG so far so my complaint has now been sent to senior managers at Vauxhall Finance who apparently will also speak to senior managers at MG.

I have been told I should have some come back by end of business on Friday 9th August

I won’t be holding my breath as I seem to have to constantly chase Vauxhall finance so guess it will drag on to the following week before I hear anything.

I must says it’s starting to get a little frustrating as I was hoping MG would have looked after it’s customers especially whilst it rebuilds the brand name here in the UK.

ByGlenn

Report Received

So I now have a report to back up my findings.

Unfortunately it says in my report that I can’t share this only line. It does help my case and the finance company said as much as they would not disagree with a report from these guys.

So the report has been forwarded to MG to see what they say.